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Privacy policy

Perth Airport Pty Ltd (Perth Airport) is strongly committed to protecting your privacy while interacting with our content on this website, using our services or visiting our airport.

Perth Airport is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

The purpose of this Privacy Policy is to tell you what kind of information we may gather about you, how we may use that information, whether we disclose it to anyone and the choices you have regarding our use of, and your ability to correct this information.

The questions covered in this policy are:

 

What personal information do we collect?

The type of information collected by Perth Airport will depend on your relationship with the company and information required by law.

Our customers, airport visitors, tenants, service providers and other stakeholders

The kinds of personal information we collect from you may include:

  • general personal or business details such as your name, address, postcode, contact number, email address, job title, employer, business card details, image, date of birth, gender;
  • information to prove your identity such as your driver’s licence number, passport number, Aviation Security Identification Card (ASIC), current and previous addresses;
  • feedback and other information you give us when we communicate such as your opinion, questions or complaints, preferences, social media information, medical details (if relevant to your enquiry or claim), responses to surveys, lost property details, consents to receive marketing and the history of our interactions with you;
  • financial, billing or transactional information such as your bank account and credit card information, purchase history and preferences;
  • security and travel information such as flight details, destination/origin, reason for travel, nationality and visa status; and
  • security, surveillance and monitoring information, including CCTV footage, photographs, telephone recordings, body-worn camera footage, licence plate recognition information, carpark entry and exit records, access and movement logs, biometric templates, biometric metadata and other biometric information.

Security and airfield operations

For security and airfield operational matters, including applications for an Aviation Security Identification Card (ASIC), Visitor Identification Card (VIC), other airport identification card, or Authority to Drive Airside (ADA), the kinds of personal information we collect may include:

  • identity and background information, such as your place of birth, country of citizenship, gender, photograph, current and previous residential addresses;
  • security assessment information, such as details of previous criminal offences, pending prosecutions, criminal record check outcomes, security assessments, immigration checks and other information provided by relevant government agencies;

Retail, marketing and competition-related matters

For retail, marketing, customer research, promotions and competition-related matters, the kinds of personal information we collect may include:

  • general personal details, such as your name, contact details, age or date of birth and postcode;
  • preference and interest information, such as your preferences concerning types of products, services, offers, retailers, promotions or airport experiences;
  • travel and visit information, such as how often you visit the airport, the methods, purpose and frequency of your travel, and your preferred destinations;
  • product and service use information, such as the types of products or services you use or are interested in, and the frequency with which you use them;
  • marketing and competition information, such as competition entries, survey responses, marketing consents, communication preferences and your interactions with our marketing campaigns; and
  • demographic and customer segment information, such as age range, postcode, general customer segment or other information used to understand customer preferences, competition participation and improve our products, services and marketing activities.

Users of our websites, free Wi-Fi and other online services

The kinds of personal information we collect include:

  • information we gather when you visit our websites and other online services such as your device ID, device type, geolocation information, IP and MAC addresses, browser type and connection information, statistics on page views, ad data and information about the way you use our websites; and
  • information you provide when you use our free Wi-Fi such as your name, email address, country/region of residence, postcode, contact number, responses to surveys, the location of your wireless device, device type, your arrival and departure time from our sites, IP and MAC addresses, length of browsing session, volume of data downloaded, operating systems and browser used.

Job applicants

If you apply for a job with us, the kinds of personal information we collect may include:

  • application and contact information, such as your name, contact details, date of birth, gender and information in your application, resume or cover letter;
  • employment and assessment information, such as your work experience, education, qualifications, licences, skills, interview responses, testing results, referee details, background checks, citizenship status or proof of right to work;
  • sensitive information, where necessary or with your consent, such as medical, health or disability information relevant to the role, criminal history information for security checks, and voluntary diversity information; and
  • onboarding information, if you are successful, such as bank account details, tax file number, superannuation details, emergency contacts and information required for pre-employment checks.

Sensitive personal information

Sometimes we collect sensitive information, such as health information, biometric information or templates, criminal history information, or information about your racial or ethnic origin where you choose to provide it.

We only collect sensitive information where you have consented, where it is reasonably necessary for our functions or activities, or where we are allowed or required by law to do so. For example we may collect:

  • health, medical or disability information where it is relevant to a safety or security incident, an accessibility request, a claim, a customer enquiry, an event, or a job application where the information is relevant to your ability to safely perform the inherent requirements of the role;
  • criminal history and security assessment information where required for aviation security purposes, including when you apply for an Aviation Security Identification Card (ASIC), Visitor Identification Card (VIC), Authority to Drive Airside (ADA), airport identification card, authority, licence, pass, permission or permit;
  • biometric information and biometric templates, where you choose to participate in a biometric service or where the collection is otherwise permitted by law;
  • diversity information, such as whether you identify as Aboriginal or Torres Strait Islander, where you provide this information voluntarily and consent to us using it for diversity, inclusion or reporting purposes.

We use and disclose sensitive information only for the purpose for which it was collected, a directly related purpose you would reasonably expect, with your consent, or where required or permitted by law.

 

How do we collect information?

We collect personal information in a number of ways, depending on how you interact with Perth Airport.

Information you provide to us directly

We generally collect personal information directly from you when you:

  • contact us by phone, email, online form, social media, mail, fax or in person;
  • use our website, mobile applications, Wi-Fi or other online services;
  • make a booking, purchase or payment, including for parking or other airport services;
  • access or use our retail products, services or facilities;
  • enter a competition, promotion, survey or customer research activity;
  • subscribe to marketing communications, join a loyalty or membership program, or update your communication preferences;
  • apply for an Aviation Security Identification Card (ASIC), Visitor Identification Card (VIC), Authority to Drive Airside (ADA), airport identification card, authority, licence, pass, permission or permit;
  • apply for a job, contract role or other engagement with us;
  • attend an interview, assessment, training, induction or airport access process;
  • make an enquiry, complaint, claim, access request or correction request;
  • report or are involved in a safety, security, operational or customer service incident; or
  • otherwise provide information to us in connection with our airport, services, facilities or business activities.

Information collected when you visit or use the airport

We also collect personal information when you visit Perth Airport or use our facilities, systems or services. This may include information collected through:

  • CCTV, body-worn cameras, hand-held recording devices, smart devices, telephone recordings and other security, surveillance or monitoring systems;
  • licence plate recognition, carpark access systems, parking booking systems and records of carpark entry and exit times;
  • access control, identity card, permit and airside management systems;
  • passenger processing systems, including biometric, self-service, check-in, bag drop or boarding systems;
  • Wi-Fi, Bluetooth, network tools, mobile applications, cookies and similar technologies, including technologies that collect information about wireless device locations from our networks and your devices;
  • retail, customer service, feedback, survey, competition and marketing systems; and
  • safety, security, emergency, incident management and operational systems.

More information about how we use, disclose and retain surveillance footage may be provided in our CCTV, surveillance or security notices.

Information collected from third parties

In some circumstances, we collect personal information about you from third parties, including:

  • airlines, tenants, retailers, commercial partners and other airport businesses, including partners we work with to promote or provide products and services;
  • your employer, principal, contractor, recruitment agency, referee or authorised representative;
  • our service providers, contractors, agents and professional advisers, including insurers and consultants;
  • government agencies, regulators and law enforcement bodies, including in relation to security, safety, infringement, enforcement or regulatory matters;
  • payment providers, parking providers, technology providers and marketing service providers;
  • publicly available sources, including social media and online searches; and
  • other organisations or individuals where you have authorised them to provide information to us, or where collection is permitted or required by law.

Where we collect personal information about you from someone other than you, we will take reasonable steps, where required by law, to make you aware that we have collected the information and the circumstances of that collection.

Information about other people that you provide to us

If you provide us with personal information about another person, such as a referee, emergency contact, travel companion or authorised representative, you should take reasonable steps to make sure they are aware that you have provided their information to us and that it may be handled in accordance with this Privacy Policy.

Privacy collection notices

We may provide additional privacy collection notices when we collect personal information in particular circumstances, such as through forms, signs, terms and conditions, online systems, Wi-Fi access pages, parking services, recruitment processes, biometric services, competitions or airport access applications.

These notices may contain more specific information about how we collect, use, disclose and handle personal information in that context.

 

What if you refuse to supply information?

Generally speaking, you are not obliged to provide us with personal information. However, failure to do so may mean that we are unable to transact business with you, process any application for the issue of an authority, licence, pass or permit, or provide you with an appropriate level of service.

 

How does Perth Airport use your information?

We collect, use and disclose personal information to operate Perth Airport, provide our services, manage our facilities and meet our legal, safety and security obligations.

Providing and improving services

We may use your personal information to:

  • provide, manage and improve the services we offer, including parking, transport, retail, online services, customer enquiries, complaints, surveys and feedback;
  • communicate with you about bookings, services, enquiries, complaints, claims, competitions, promotions or other matters involving Perth Airport;
  • manage our websites, mobile applications, Wi-Fi and other online services;
  • process payments, issue refunds, manage accounts, recover debts and administer billing arrangements; and
  • conduct research, analytics, training, audits and business improvement activities.

Airport operations, safety and security

We may use your personal information for airport operational, safety and security purposes, including to:

  • manage passenger and aircraft facilitation, traffic flow, access to facilities, terminal operations, airfield operations and airport precinct activities;
  • monitor and maintain transport security;
  • manage access to secure or restricted areas;
  • detect, deter and investigate criminal, suspicious, inappropriate or unauthorised activity;
  • manage safety, security, emergency or operational incidents;
  • assist government, regulatory or law enforcement agencies where required or permitted by law; and
  • support the safe, secure and efficient operation of Perth Airport.

Permits, licences, passes and airport access

We may use your personal information to assess, issue, administer, suspend or cancel:

  • Aviation Security Identification Cards (ASICs);
  • Visitor Identification Cards (VICs);
  • Authorities to Drive Airside (ADAs);
  • airport identification cards;
  • authorities, licences, passes, permissions or permits; and
  • other access credentials or approvals required to work in, drive in or access areas of Perth Airport.

Employment, contractors and onboarding

We may use your personal information to:

  • process job, contractor or other engagement applications;
  • conduct interviews, assessments, background checks and right-to-work checks;
  • contact referees;
  • manage onboarding, training, induction and access requirements;
  • assess whether you can safely perform the inherent requirements of a role; and
  • manage employment, contractor or workplace-related obligations.

Marketing, research and customer insights

We may use your personal information to conduct marketing, customer research, surveys, competitions, promotions, customer profiling and customer insight activities.

In some cases, we may link information from different systems, such as parking, Wi-Fi, website, retail, survey, competition or customer service systems, to better understand customer needs, tailor digital content, improve our products and services, and improve the airport experience.

Direct marketing and communication preferences

We may use your personal information to communicate with you about Perth Airport news, offers, services, surveys, competitions, promotions, products or events that may interest you, where permitted by law.

We may communicate with you by email, SMS, phone, mail, social media, online advertising, push notification or other digital channels.

Where required, we will ask for your consent before using your personal information for direct marketing or before disclosing it to third parties for marketing purposes.

You can opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails, following the instructions in the relevant communication, updating your communication preferences, or contacting us using the details in this Privacy Policy.

If you agree to receive marketing communications from one of our partners or another third party, that organisation will handle your personal information in accordance with its own privacy policy.

CCTV, surveillance and call recordings

We may use CCTV footage, body-worn camera footage, licence plate recognition information, access and movement logs, telephone recordings and other security, surveillance or monitoring information for safety, security, operational, incident management, law enforcement, insurance, compliance and business purposes.

This may include:

  • monitoring and maintaining transport security;
  • managing traffic flow, carparks, passenger movement, aircraft facilitation and access to airport facilities;
  • detecting, deterring and investigating criminal, suspicious, inappropriate or unauthorised activity;
  • monitoring the safety and security of airport users, workers, contractors and visitors;
  • managing incidents, emergencies, investigations, claims and disputes; and
  • supporting operational efficiency and service improvement.

Legal, regulatory, claims and enforcement purposes

We may use your personal information to:

  • meet our obligations under aviation, safety, security, taxation, employment, corporations, airport and other applicable laws;
  • investigate and analyse incidents or occurrences, including potential incidents or occurrences;
  • respond to, investigate, manage or defend claims involving Perth Airport;
  • enforce contracts, airport conditions of use, access conditions, parking terms or other legal rights;
  • issue infringement notices or collect fines in accordance with applicable laws;
  • take action where there has been damage to property, misuse of facilities, or abuse, attack or injury to staff or other persons; and
  • maintain business records, manage risk, support insurance matters and de-identify information where appropriate.

We will not use your personal information for purposes other than those described in this Privacy Policy, unless you have consented or the use is otherwise authorised or permitted by law.

 

When does Perth Airport disclose personal information to third parties?

Perth Airport may disclose personal information to third parties where permitted by the Privacy Act 1988, including where you have consented, where disclosure is required or authorised by law, or where disclosure is reasonably necessary for one of the purposes described in this Privacy Policy.

We may disclose personal information to:

  • government, regulatory and law enforcement bodies, including AusCheck, the Department of Home Affairs, the Australian Border Force, the Australian Federal Police, WA Police, aviation security agencies, regulators, courts, tribunals and other bodies where required or permitted by law;
  • airlines, tenants, retailers and commercial partners, including where necessary to provide services, manage airport operations, facilitate passenger processing, administer staff parking, manage promotions or support airport-related activities;
  • contractors, agents and service providers, including security, parking, bussing, cleaning, maintenance, construction, customer service, recruitment, document management, storage, debt recovery and administrative service providers;
  • technology, software and payment providers, including cloud storage providers, IT support providers, platform providers, network providers, payment gateways, payment card agents, parking technology providers, analytics providers and cyber security providers;
  • marketing, research and advertising providers, including providers that help us conduct surveys, manage campaigns, analyse customer information, display targeted advertising or improve customer experience;
  • professional advisers and insurers, including lawyers, auditors, accountants, consultants, insurers and claims managers;
  • authorised representatives, including people or organisations you have authorised to act on your behalf;
  • employers, principals or contracting entities, including where relevant to staff parking, airport access, safety, security, infringement, enforcement or operational matters; and
  • fraud prevention, safety and security organisations, including organisations that assist us to identify unlawful activity, prevent fraud, manage risks or protect airport users, workers, facilities and systems.

We may also disclose personal information:

  • in connection with ASIC, VIC, ADA, airport identification card, authority, licence, pass, permission or permit applications;
  • to authorised agents who issue VICs or other access credentials on our behalf;
  • to enforce an infringement notice, fine, airport ban, contract, access condition or other legal right;
  • for law enforcement, safety, security, insurance, claims management or operational purposes;
  • where required by subpoena, court order, tribunal order, statute or other legal process; or
  • where necessary to investigate, respond to or defend claims involving Perth Airport.

Where we disclose personal information to service providers or contractors, we take reasonable steps to require them to use the information only for the purpose for which it was provided and to protect it appropriately.

If you accept an offer, promotion or service from one of our partners, airlines, tenants or other third parties, they may handle your personal information under their own privacy policy. You should read their privacy policy to understand how they will collect, use and disclose your information.

 

Is personal information stored outside Australia or disclosed to overseas recipients?

Perth Airport primarily operates in Australia, but we may store personal information outside Australia or disclose personal information to overseas recipients in some circumstances.

This may occur where:

  • our service providers store, process or access information overseas;
  • cloud, software, technology, marketing, analytics, payment, parking, recruitment or customer service providers operate outside Australia;
  • an overseas recipient is involved in providing a service you have requested;
  • disclosure is required or authorised by law; or
  • disclosure is otherwise permitted under the Privacy Act 1988.

The countries in which overseas recipients may be located include the United Kingdom, the United States of America and countries in the European Union.

Where we disclose personal information overseas, we take reasonable steps to ensure the information is handled securely and consistently with the Australian Privacy Principles, unless an exception applies under the Privacy Act 1988.

 

How does Perth Airport protect your personal information?

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

We hold personal information in electronic and hard copy form, including in secure buildings, systems and trusted third-party systems. The steps we take to protect personal information may include:

  • maintaining privacy, information security and records management policies, procedures and standards;
  • limiting access to personal information to personnel and service providers who need it to perform their role;
  • using access controls, passwords, authentication controls, firewalls, monitoring tools, virus protection and other network and system security measures;
  • using encryption or other security controls where appropriate;
  • storing hard copy records in secure, access-controlled locations;
  • maintaining secure premises through access control, alarms, guards and CCTV;
  • requiring employees, contractors and service providers to comply with confidentiality and privacy obligations;
  • providing privacy and information security training to employees and contractors; and
  • requiring third-party service providers who handle personal information on our behalf to take appropriate measures to protect that information.

We retain personal information for as long as we need it for the purposes described in this Privacy Policy, or as required or permitted by law. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

 

What rights do you have to access and correct your personal information held by us?

You may contact us to request access to personal information we hold about you, or to ask us to correct or update your personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

We will consider access and correction requests in accordance with the Privacy Act 1988. We may need to verify your identity before giving you access to personal information or making a correction.

There is no application fee for making an access or correction request. However, if your request is complex, involves a large amount of information, or requires us to incur third-party costs, we may charge a reasonable fee for providing access. If a fee applies, we will tell you before we proceed.

We will respond to your request within a reasonable time. We will generally aim to respond within 30 days. If we refuse access, only provide partial access, or do not agree to make a correction, we will tell you why in writing where required by law.

If we do not agree to correct your personal information, you may ask us to attach a statement to the information noting that you consider it to be inaccurate, out of date, incomplete, irrelevant or misleading.

 

Third-party websites and services

Our website, Wi-Fi, mobile applications, emails or online services may contain links to third-party websites, applications, advertisements or services.

If you access a third-party website, application, advertisement or service, that third party may collect or handle your personal information in accordance with its own privacy policy. Perth Airport is not responsible for the privacy practices of third parties.

We encourage you to read the privacy policy of any third-party website, application or service you use.

 

Changes to this Privacy Policy

We keep this Privacy Policy under regular review and may update it from time to time.

The current version of this Privacy Policy will be available on our website. If we make changes, we will publish the updated version on this webpage.

Last updated: 22 April 2026

 

Contact us

If you have any questions, concerns or requests about this Privacy Policy or how Perth Airport handles personal information, please contact our Privacy Officer.

Privacy Officer
Perth Airport Pty Ltd
PO Box 6
Cloverdale WA 6985
Australia
Email: [email protected]
Phone: +61 8 9478 8862

Please do not use the Privacy Officer contact details for general parking or customer service enquiries. For parking queries, please refer to our Parking FAQs. For other customer service enquiries, please use our online contact form or contact our customer service team.

 

Complaints

If you are concerned about how Perth Airport has handled your personal information, or you believe we have breached the Australian Privacy Principles, you may make a complaint to our Privacy Officer using the contact details above.

Please include enough information for us to understand and investigate your complaint, including your name, contact details, the nature of your concern and any relevant documents or correspondence.

We will acknowledge your complaint and aim to respond within 30 days. If the matter is complex and we need more time to investigate, we will let you know.

If you are not satisfied with our response, or how we have handled your complaint, you may contact the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Email: [email protected]
Phone: 1300 363 992

Related links

Privacy Collection Statements for: